Our Privacy Commitment
At GAMA Casino, we take the privacy and security of your personal information seriously. This policy explains clearly and honestly how we collect, use, store, and protect your data when you use our platform. We are fully committed to handling your information with care, maintaining transparency at every step, and giving you meaningful control over how your data is used. Please read this document carefully so you understand exactly where you stand with us.
The Information We Collect
We collect personal and financial information at several stages of your journey with us. This falls into three main categories:
Registration Information
When you create an account, we ask for details including your email address, chosen currency, password, country of residence, and phone number. This information is necessary to set up and maintain your account securely.
Verification Documents (KYC)
Before processing any withdrawal, we are required to verify your identity in accordance with our compliance obligations. As part of this process, we may request the following:
- Proof of identity – such as a passport, driving licence, or national identity card
- Proof of address – such as a recent utility bill or bank statement
- Payment method verification – to confirm that the payment method you are using belongs to you
These checks are a standard part of responsible platform operation. We handle all submitted documents with strict confidentiality and do not retain them beyond the periods required by applicable law.
Financial Transaction Data
When you make deposits or withdrawals using methods such as Visa, Mastercard, or bank transfer, we collect the relevant transactional details necessary to process those payments accurately and securely.
How We Use Your Data
Every piece of information we collect serves a specific, legitimate purpose. We do not collect data beyond what is genuinely necessary. Here is how your information is used:
- Account management – to create, maintain, and support your player account, including login authentication and preferences
- Payment processing – to facilitate deposits and withdrawals through your chosen payment method, and to resolve any transaction queries
- Fraud prevention and security – to monitor account activity for unusual behaviour, protect against unauthorised access, and safeguard the integrity of our platform
- Legal and regulatory compliance – to meet our obligations under Anti-Money Laundering (AML) regulations and other applicable laws, which may include retaining certain records for defined periods
- Customer support – to respond to your enquiries and resolve any issues you raise with our team
We may also use your contact details to send you relevant communications about your account or, where you have opted in, promotional content about our services. If you would prefer not to receive marketing messages, you can opt out at any time through your account settings or by contacting our support team directly. We respect that preference entirely.
Data Sharing & Third Parties
We want to be straightforward about this: we do not sell your personal data to any third party, under any circumstances. Your information is not a commercial asset, and it will never be treated as one.
That said, there are specific situations where sharing limited data with trusted third parties is necessary for us to operate. These include:
- Game providers – the studios and software partners whose titles appear on our platform may receive certain technical data in order to deliver gameplay correctly and resolve game-related issues
- Payment processors – when you transact via Visa, Mastercard, or bank transfer, the relevant financial intermediaries receive the data required to complete that transaction
- Regulatory and legal authorities – we may be required to disclose specific information to regulatory bodies or law enforcement agencies where we are legally obligated to do so
All third parties we work with are carefully vetted and held to appropriate data protection standards. We only share what is strictly necessary for the purpose in question, and we do not permit our partners to use your data for their own unrelated purposes.
Data Security & Retention
Keeping your information secure is something we invest in continuously. We use SSL (Secure Socket Layer) encryption across our platform to protect data in transit between your browser and our servers. Sensitive information is stored on secured, access-controlled servers, and we apply technical and organisational measures to prevent unauthorised access, accidental loss, or disclosure.
Only authorised personnel with a genuine operational need can access your personal data internally. Our teams are trained in data handling responsibilities and bound by confidentiality obligations.
With regard to how long we keep your data: we retain personal and transactional information only for as long as required. In practice, this means we hold records for the period mandated by applicable AML legislation and any other regulatory requirements that apply to our operations. Once that retention period has elapsed and there is no further legal basis for keeping the data, we securely delete or anonymise it.
If you close your account, please be aware that some records may need to be retained for a defined period afterwards to satisfy our legal obligations — but we will not hold your data a day longer than necessary.
Your Privacy Rights & How to Contact Us
You have clear rights over your personal data, and we are committed to honouring them. Specifically, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or outdated information on your account
- Request deletion of your data, subject to any legal retention obligations that prevent us from doing so immediately
- Withdraw consent to marketing communications at any time
- Lodge a complaint with a relevant supervisory authority if you believe your data has been handled improperly
Please note that certain requests — particularly deletion requests — may be limited where we are required by law to retain specific records. We will always explain clearly if that applies to your situation.
If you have any questions about this policy, wish to exercise any of your rights, or need to contact our privacy team, you can reach us through the following channels:
- Live chat – available directly on our website
- Email – via our dedicated support address
- Telegram – through our official support channel
We aim to respond to all privacy-related enquiries promptly and thoroughly. If you need help managing your account settings or updating your preferences, our support team is available to guide you — do not hesitate to get in touch.